Please email us if you have any questions that are not answered below:
Are your products genuine?
Absolutely! Our suppliers are all authorised distributors and our products are 100% authentic. SportsTrade are committed to building and establishing long term relationships with every one of our customers. It is also very illegal to sell counterfeit or fake products in New Zealand, with penalties ranging from $100,000's to time in jail.
How do I Order?
We make it really easy. After browsing our products for something for yourself or your loved one, simply click "ADD TO CART".
If you’re not done and you want to buy more than one item, click "CONTINUE SHOPPING". When you've got everything you need, click “CHECKOUT".
Once at the checkout you’ll be asked to confirm your postal address and choose your preferred payment option (bank deposit/cheque/credit card). When you have completed your way through the checkout, we will send you an email confirming the status of your order. We're sticklers for good communication so we’ll keep you in the loop as much as we can. Keep an eye on your email, because this is our primary means of letting you know what's up.
If you have any questions please don't hesitate to get in contact with us. We check our email frequently and are always just a phone call away.
How Can I Pay?
You can pay for your order in heaps of ways. We accept bank deposits, cheques, credit cards (Visa and Mastercard), and if you choose to pick your order up we'll even take good old cash.
Your online payments are completely secure and protected against any malicious action. Click here to view our security policy. All credit card transactions are processed by DPS (Direct Payment Solutions) in a secure payment gateway - so it’s as safe as can be.
Can I Return My Purchase?
You sure can. Check out our comprehensive Returns Policy.
Do you ship internationally?
We're happy to send anything, anywhere. Please email us with any enquiries to send purchases overseas and we will quote you a final amount that is inclusive of shipping. If you spend over NZ$100 then we can make your order 15% cheaper by removing the GST (tax) from the purchase price.